Successful Lead Service Line Replacements
We can help you comply with the Michigan Lead and Copper Rule and the EPA Lead and Copper Rule Improvements
Research shows that successful LSLR takes more than just construction—it takes trust, good information, and clear communication over time.
But for many water utilities, it’s not always clear where to begin or what requirements in the Michigan and EPA Lead and Copper Rules apply. That’s why Safe Water Engineering starts each project with a customized compliance plan that outlines all regulatory requirements and schedules, then follows through with the outreach and education needed to meet them.
Created in partnership with The Work Department, a design and strategy studio, each package is tailored to the needs of the utility and the community it serves.
Together, we get the job done while using proven, people-centered approaches to protect public health and build trust.
Core Package
These services meet compliance requirements and establish a strong foundation for public communication and trust.
Compliance planning
Customized compliance plan outlining all requirements and deadlines
Review of construction plans and contracts for alignment with the Lead and Copper Rules
Review of outreach materials to ensure clarity, accuracy, and public health alignment
Community outreach and education
Conversations with residents or stakeholders to shape locally relevant outreach strategies
Outreach plan and distribution timeline with clear, simple messages that explain health risks, construction impacts, and benefits through multiple touchpoints
Communication materials, including educational handouts, public health advisories, and construction notices, available in both print and digital formats
Training
Training for utility staff to answer phone calls and respond to customer questions about lead in drinking water
Add-On Services
These services build on the core package to deepen engagement and expand capacity.
Technical support
Technical advising to accelerate LSLR and reduce program costs, monitor implementation, and evaluate long-term program success
Community outreach and education
Planning and support for community meetings, including agendas, speaker coordination, and presentations for in-person or online settings
Training
Train-the-Trainer sessions for community leaders, including elected officials, educators, faith leaders, and neighborhood representatives, to help share information and build trust
Additional support based on the specific needs of the community.
For example:
Translation and multilingual materials to reach more residents
Working directly with local groups, schools, and places of worship to share information
Creating outreach tools like social media posts or simple explainer videos
Facilitating community ambassador programs so residents can get involved and hear from people they trust